Got questions? We’ve got answers! Find everything you need to know about renting, using, and returning your Stuff It totes.
Look. Moving is stressful. Having to source boxes just adds to it. When you rent our totes, they arrive at your door ready to pack and disappear when you’re done — no flattening boxes, no tape, no recycling run afterward and no stalking the recycling bins at stores. Our totes stack securely without crushing, keep contents dry, and are sturdier for fragile items. You pay only for the weeks of your move.
Great question. That’s why this is second on the list. We are a family-owned, run company that truly values a great customer service experience. Our white glove approach to helping you with your move is important to us and we feel it shows. From our levels of communication to the quality of our tote products, everything we do is with the customer experience at the core. As a family, we love to serve others and assisting you with a move would be something we would be excited for. We have had to move due to everything from job changes to hurricanes and we know how not fun that experience is. We would love to help you make this a little less of a stressful time.
Delivery and pickup are included with every package. Choose your delivery date when you book — we connect with you and schedule a time to drop the totes at your door and collect them when your rental ends.
No. We are strictly a company that provides you with the organizational elements (fancy way of saying totes) to help you move. We do not offer trucking services or movers to assist with a move. It’s just our pretty totes.
Every package starts out with a 7 day rental period, which we find is plenty for most moves! But we know moving doesn’t always go according to plan. In most cases, we can be flexible and simply add extra weeks at the same flat weekly rate, either when you book or whenever you need them. We know they are pretty, but we kindly ask that you return the totes when agreed upon.
Nah, no scrubbing required. We’ve got that covered! Just make sure your totes are empty and give them a quick wipe if anything spills. We’ll handle the deep cleaning and sanitizing after every rental. You focus on settling in, we’ll take care of the rest!
Yes. We wash, disinfect and scrub every tote. Each tote is cleaned and inspected between rentals, and lids are checked so everything closes securely.
It truly depends on two things: How good you are at packing and which size totes you rent from us. In our package descriptions, we try to capture how much each package can fit. If you have specific questions or suggestions which package is right for your move, feel free to reach out before you book online and we can help guide you.
Normal wear and tear is expected and covered. We ask that you examine the totes after delivery and notify us right away of any damages. A lost, unreturned, or seriously damaged tote carries a replacement fee of $15 per tote, regardless of size. If the totes aren’t ready on pickup day we’ll text and email you, and you have three days to arrange a new pickup before they’re treated as not returned. Full details are in our rental agreement.
No. Lids snap on and off by hand, and labelling cards are included so you can mark each tote’s contents. We also provide 10 zip ties with every rental to help secure the lids a little more securely.
We deliver and pick up our totes in most locations across Southwest Florida. Any area 30 miles beyond zip code 33913 is considered local. Beyond that, we do access a driving distance fee. We will reach out to confirm locations after you book and discuss payment terms and options then. If you are moving, our pickup can be a different address. Scheduling to pick up and return our boxes is an option and no additional costs. We deliver to physical street addresses only (no PO boxes). Please reach out to us directly to discuss any questions or concerns you have.
Select your package online and select the delivery date. You then enter your card securely, and it is pre-authorized for the full amount. Your card is saved only for any post-rental charges allowed by the rental agreement, such as damage, mileage or an approved extension.
Cancel at least 48 hours before your delivery date for a full refund — just use the cancellation link in your confirmation email or reach out to us directly. Things happen, so just give us a shout if circumstances have gotten in the way and we can help.
Each tote is rugged and built for a variety of contents. We have totes that will fit in the back of a small vehicle to totes that you will need a box truck to move. We suggest reviewing the package descriptions on our booking page to get an idea of what you might need. If you need our assistance or advice, just reach out.
Located in Fort Myers, we typically serve Fort Myers and Naples locations, but we do venture further north and east. Specifically, we serve Collier, Lee, Charlotte, Hendry counties. Counties such as Sarasota, Manatee, Glades, Desoto can serve but there will be additional costs for mileage beyond our 30 mile radius. We’d like to be able to serve every city, but truthfully we can’t.
Version 1.1 | stuffittotes.com Updated: November 4, 2026
For purposes of this Agreement:
Company means Stuff it Tote Rentals, LLC, also referred to as “Stuff it Tote Rentals.”
Customer means the individual, individuals, or business entity renting equipment from the Company.
Rental Unit means any tote of any size, capacity, brand, or model supplied by the Company, together with its corresponding lid. Each tote and lid are considered one complete Rental Unit.
Rental Package means the combination of Rental Units and any additional equipment included in the Customer’s reservation.
Rental Period means the agreed rental term shown on the Customer’s booking confirmation or invoice.
Equipment includes Rental Units, lids, dollies, and other accessories supplied by the Company.
By completing a reservation, making payment, accepting delivery, or electronically accepting these terms, the Customer agrees to be bound by this Equipment Rental Agreement.
The Customer acknowledges having had the opportunity to review the Agreement, including its rental policies, responsibilities, and applicable fees.
The standard rental period is seven (7) calendar days, unless otherwise agreed in writing.
The scheduled delivery date is considered Day 1 of the rental period. The scheduled pickup date is Day 7.
For example, a rental delivered on Monday is scheduled for pickup the following Sunday.
The exact delivery and pickup dates will be confirmed at booking.
Customers needing additional time may request an extension at the Rental Package’s published additional-week rate. Extensions are subject to availability and the conditions outlined in Section 7.
The Company provides delivery and pickup services between 8:00 a.m. and 8:00 p.m., unless a different arrangement has been agreed upon in writing.
The Customer agrees to provide safe, reasonable, and unobstructed access to the designated delivery and pickup locations.
If a delivery location is unsafe, inaccessible, or otherwise unsuitable, the Company reserves the right to reschedule or cancel delivery and will notify the Customer as soon as reasonably possible.
Pickup Requirements
On the scheduled pickup date, all Rental Units must be:
The Company will communicate an anticipated pickup window. The Customer is responsible for ensuring that all rented Equipment is accessible during that window.
All Rental Units and associated Equipment remain the exclusive property of Stuff it Tote Rentals, LLC.
The Company will inspect Rental Units before delivery and document their condition.
Customers are encouraged to inspect Equipment upon delivery and promptly notify the Company of any existing damage or missing items.
The Customer may not:
The Customer agrees to:
The Customer remains responsible for rented Equipment until it has been returned to or collected by the Company.
Rental Extensions
Customers must request rental extensions before their scheduled pickup date.
Extensions are subject to inventory availability and are not guaranteed.
Approved extensions are charged at the Rental Package’s published additional-week rate.
Extensions are billed in full-week increments. Daily rental rates, partial-week discounts, and multiweek discounts are not offered unless expressly advertised or agreed upon in writing.
Pickup Reminders
Approximately forty-eight (48) hours before scheduled pickup, the Company may send a courtesy reminder by text message and/or email.
Customers wishing to request a different pickup time should contact the Company within twelve (12) hours after the reminder is sent, or before the scheduled pickup, whichever occurs first.
Changes are subject to availability and must be confirmed by the Company.
Failure to receive or read a reminder does not remove the Customer’s obligation to have Equipment ready for pickup.
Missed Pickup
If Equipment is unavailable at the agreed pickup time, the Company may document the attempted pickup and send a non-return notice by text message and email using the Customer’s contact information on file.
The Customer has three (3) calendar days from the time the notice is sent to respond and arrange the return of outstanding Equipment.
Customer Responds Within Three Days
If the Customer responds and arranges a return:
If only part of a Rental Package remains outstanding, any late charge attributable to the missing Equipment will be calculated using a per-unit or partial-package rate disclosed in the Customer’s booking terms or otherwise agreed upon with the Customer.
Customer Does Not Respond Within Three Days
If the Customer fails to respond within three (3) calendar days or does not make Equipment available at an agreed rescheduled pickup time, outstanding Equipment may be classified as lost or unreturned.
The applicable replacement fees in Schedule A may then be charged.
Replacement fees apply only to Equipment that remains outstanding.
Once a replacement fee is assessed for an item, additional late rental charges attributable to that item stop accruing.
Equipment Returned After Replacement Charges
If Equipment for which a replacement fee was charged is returned within thirty (30) days of that charge, empty and in good condition, the Company will refund the replacement fee, less applicable outstanding charges.
These may include late rental charges, additional pickup fees, and damage or cleaning fees, subject to the maximum charges outlined in Schedule A.
Replacement fees are non-refundable for Equipment returned more than thirty (30) days after the replacement charge, except where required by applicable law.
Outstanding Balances
Authorized charges may be applied to the Customer’s payment method on file in accordance with Section 10.
If payment cannot be processed, the Customer remains responsible for outstanding balances, and the Company may issue an invoice payable upon receipt.
Authorized charges may include:
The Company will provide reasonable notice before processing additional post-rental charges.
Late return and non-return charges will follow the notification procedures described in Section 7.
The Company may photograph Rental Units and associated Equipment during delivery and pickup to document:
Photographs may be retained and used to verify equipment condition, assess authorized charges, and resolve disputes.
Photographic documentation will be handled in accordance with the Company’s applicable privacy practices.
To the fullest extent permitted by applicable law, Stuff it Tote Rentals, LLC is not responsible for:
Customers are responsible for properly packing, securing, lifting, and transporting their belongings.
Nothing in this Agreement excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Moving, lifting, stacking, and transporting heavy objects involves inherent risks.
The Customer accepts responsibility for the safe handling and use of rented Equipment, including:
The Company is not responsible for injuries or damages resulting from improper use of Equipment, except where liability cannot legally be excluded.
Stuff it Tote Rentals, LLC collects Customer information for legitimate business purposes, including:
The Company’s website may use first-party cookies and collect technical information, including IP addresses and browser details, to support website functionality, improve the booking experience, prevent fraud, and maintain records of agreement acceptance.
Customer information is not sold to third parties for advertising purposes.
Payment processing and email or text-message communications may be handled by authorized third-party service providers acting on the Company’s behalf.
Marketing communications will be sent only where the Customer has provided consent required by applicable law. Customers may withdraw that consent at any time.
This Agreement, together with the Customer’s booking confirmation, invoice, and any attached schedules, constitutes the entire agreement between the Customer and Stuff it Tote Rentals, LLC regarding the rental of Equipment.
Any modifications must be agreed upon by both parties.
Payment Terms
Payment for the full rental amount is collected at the time of booking.
The Customer will receive a booking confirmation showing the scheduled delivery and pickup dates, Rental Package, and applicable charges.
Cancellation Policy
Reservations cancelled more than forty-eight (48) hours before the scheduled delivery date are eligible for a full refund of the rental payment.
Approved refunds will be issued to the original payment method. The time required for funds to appear depends on the payment processor and the Customer’s financial institution.
Cancellations requested within forty-eight (48) hours of scheduled delivery are subject to approval by the Company.
Payments already collected during this period are non-refundable unless otherwise approved by the Company or required by applicable law.
Southwest Florida Service Area
Stuff it Tote Rentals proudly provides tote rental, delivery, and pickup services within its designated Southwest Florida service area.
The standard service area extends up to thirty (30) miles from the Company’s designated service-area reference point within ZIP code 33913.
Service eligibility is determined using driving distance to the Customer’s delivery or pickup address.
Additional delivery or pickup charges may apply based on distance and location.
All applicable travel or service charges will be disclosed before payment.
Delivery and pickup addresses may differ, provided both locations are within the Company’s designated service area.
Deliveries and pickups are available at physical street addresses only.
The Company does not deliver to or collect from PO boxes or other non-physical addresses.
Stuff it Tote Rentals, LLC reserves the right to decline or cancel a reservation at its discretion, subject to applicable law.
If the Company cancels a reservation before delivery:
The Company may contact the Customer by telephone, text message, or email to confirm reservation details before delivery.
The following charges apply when Equipment is lost, stolen, damaged beyond normal wear and tear, not returned, or requires excessive cleaning.
All amounts are in U.S. dollars (USD), plus applicable taxes where required.
Item or Fee | Charge |
Rental Unit (any tote size, including lid) | $25.00 per unit |
Missing or damaged lid | $25.00 per unit |
Dolly replacement | $50.00 per dolly |
Late Return | Applicable additional-week rental rate |
Additional Pickup Visit | $25.00 per visit |
Excessive Cleaning | Up to $25.00 per affected unit |
Per-Unit Charge Limit
Damage, cleaning, prohibited-use, and replacement fees for the same Rental Unit will not exceed a combined total of $25.00.
Late rental charges and additional pickup visit fees are separate and may be assessed in addition to this maximum.
Late Return Charges
Late rental charges begin the day after the scheduled pickup date and are billed in full-week increments.
Partial weeks are not prorated.
Charges continue until Equipment is returned or classified as lost under Section 7.
Additional Pickup Visits
A $25.00 fee applies for each additional pickup visit required because Equipment was not available at the agreed pickup time.
Excessive Cleaning
A cleaning fee of up to $25.00 per affected Rental Unit may apply when Equipment requires cleaning beyond ordinary use.
Other Supplied Equipment
Equipment supplied by the Company but not specifically listed in this schedule may be subject to reasonable replacement charges based on actual replacement cost, provided those charges are disclosed or otherwise permitted under this Agreement and applicable law.
